Service centers must function according to the CSQSR – Chairman Sekajipo

The Board of Commissioners (BoC) of the Liberia Electricity Regulatory Commission (LERC) notes with satisfaction the Liberia Electricity Corporation (LEC) recent efforts to decentralize the Corporation’s customer service center by the setting up of nine new customer service outlets within several communities across Monrovia.

The Commission describes LEC’s action as steps to ensure compliance and to meet customer “minimum service levels” as enshrined in the Customer Service and Quality of Supply Regulations (CSQSR) as approved in 2021.

The Chairman of the BoC, Dr. Lawrence D. Sekajipo asserted that the setting up of service centers within communities now makes it “easy for customer issues and complaints to be easily and quickly resolved”.

“These service centers must function according to the Customer Service and Quality of Supply Regulations.  These centers will be fraught with lots of complaints from consumers on issues of metering, tariff, damaged transformers, power theft and other service problems and these issues must be addressed,’’ Dr. Sekajipo cautioned LEC.

The Commission encourages customers to take advantage of the service centers to reduce business turnaround time and speedy customer complaints resolution.

LERC assures the public of its unrelenting commitment to ensure that licensed operators adhere to the terms and conditions of their licenses and applicable regulations and encourages all licensed operators to decentralize to meet the minimum quality of service.