How does one file a complaint?

A customer that is dissatisfied with any aspect of their service is encouraged to first, complain to the service provider. If displeased with the manner in which the complaint was handled or if the service provider delays or fails to solve the matter, the customer may file a complaint with LERC. You may file a complaint by WhatsApp, calling/SMS on telephone numbers +231(0)776004350/+231(0)881135610 and/or Email: complaints@lerc.gov.lr